Fulltilt froze my account with 47 grand in it

[sillysal]

Hello xxxxxx,

We can certainly understand your concern regarding the status of your
account; however, if you have not been involved in any wrongdoing you
have nothing to worry about.

We are still investigating the issue and appreciate the information you
have offered to date.
Please note that the length of time being taken is to ensure the correct
decision is made in a complex situation.

A final decision regarding the status of your account will be reached
within this week. Rest assured, you will be informed as soon as
possible.

Thank you for your continued patience and understanding.

Regards,

James M
Security and Fraud
Full Tilt Poker


MY RESPONSE:

You say, " if you have not been involved in any wrongdoing you
have nothing to worry about."

Was this said to assuage my fear? Seriously?

Do you understand how completely freaky it is , to have $47,000 frozen on an offshore gambling site, where you've given me no human to contact directly? To not be able to physically walk into an office, present myself, shake hands with a person in charge, , and ask to see the reason for the suspension of my account? To have no documents e mailed to me to review? To not be able to confirm nor refute whatever information that may or may not be damning to me?

I have no idea who you people are. I have no idea what your motives may be. I have no idea what /who /why /when nor what is involved. I have no way of defending myself whether I'm innocent or guilty.

What assurance do I have that I am going to get my money back? You have given me absolutely no information, asked me 2 questions and have kept me in the dark for almost 3 weeks.

What if you decide that I have been involved in "wrongdoing"? Are you prepared to tell me what that might be? Will you allow dialogue that I may refutably dispute whatever charges you might level against me? Or will you just decide, nah, not really not interested in your feelings, thoughts, evidence , in this particular case. We'll just keep your money here and please leave us alone. Perhaps this would not be the case, but trust issues with online sites are not at an all time high.

Forgive me for being an American, but in America, when someone has an account frozen by a bank or any other type of financial institution, or if they've been accused of a crime, they have the right to disclosure. They have the right to review the charges against them.

Granted , you have not leveled any accusations against me. As I stated before, I have done nothing wrong, but I'm in America and you are not. I have no idea how you conduct your business, nor what constitutes a fair and unbiased investigation in your eyes.

I have been an online poker player for a very long time. I want online poker to be the best that it can be. I would hope that if I were ever to be scammed , that you would be as diligent as you have shown yourself to be in this situation. I'm just afraid that you may decide I'm a bad guy and that will be that and you will allow me no way of proving otherwise.

I cannot imagine what you information you could possibly have that would indicate any wrong doing on my part. I try and live my life with truth and honor. I'm not the nicest chatter.. I swear and I get pissed, but I'm not a cheater.