Fulltilt froze my account with 47 grand in it

[StellarWind]

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Because this poor bloke has had $47k stolen from him, and he has no way of defending himself.

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OP's money isn't stolen or even confiscated. It's just frozen while FTP investigates whatever it is they suspect her of doing.

Eventually they may accuse her of something and decide to close her account and/or confiscate funds. At that point I would hope she gets an opportunity to defend herself. But we aren't there yet. You are just unnecessarily inflaming matters by using words like "stolen" when they clearly don't apply yet.

Let's keep the discussion focused on the things FTP is actually doing wrong in this case:

1. Being rude to a good customer.

2. Not giving the customer an honest timeline for when they hope to resolve this situation.

3. Making promises to respond within a specific timeframe and not keeping those promises.

We've been around these issues before with FTP and they keep promising to reform their system and do better. Apparently they need to try again. Good customer service and a thorough investigation need not be mutually exclusive.