The official EPASSPORTE thread. (#3 of 3.)

[cbloom]

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Took me 2 months 20 emails and maybe 2 hour on the phone to get mine unlocked.

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About the same for me. Unbelievable nightmare. Make sure you call over and over, and send in the documents over and over and over. Ask for priority tickets. Get ticket #'s. Put ticket #'s on everything. Call and ask for status on tickets. Ask for confirmation that documents were received.

Then gouge your eyes out when they still do nothing.

ps. after all that, I asked to get my ACH limit raised so I could do more than $500 at a time. They refused, and the reason they gave is they could "not afford it" presumably because it reduces their fees since they get $2 per transfer. Nice.