The official EPASSPORTE thread. (#3 of 3.)

[SS810]

Hello everyone.

It is very unfortunate that it has come to this, but I feel it neccessary to share my experience with epassporte with everyone. It is an example of the worst customer service I have ever dealt with in my life. I have had almost 2000 in much needed money in their site for 5 weeks, and I have been trying to get a wire transfer to my bank in canada for over a month now. I have sent numerous emails and made at least 6 phone calls to their customer support. A few of the times it actually seemed like I was speaking to someone rational and that they had taken care of the problem, but nothing has happened at all. I basically told all this to the person the last time i called on sunday and they told me to email him my photo ID (because they still didnt have it after 2 attempts) I did so and he told me he received it and it was good. He asked me if I wanted my original wire transfer request for 1000 (which would take 48 hours max according to him) or the entire amount (because I cashed out more money since then) Which would take their usual 7 buss. days. I said I wanted the 1000 because I need it and I would be shocked if I actually saw it because of the experience with the site so far. He said it was done. That was 5 days ago...

They have never responded to my emails, and this has been basically the kind of experience i have had every time I phone them. It's like they are completely ignoring me. I am absolutly furious and I think im going to resort to cashing it stars (which i dont even play on now) and withdrawing it all to my visa. (Will they actually let me do that?) Just so I can get the money sooner.