FTP checks are not coming on time -- Why?

[NFuego20]

Hate to say it but I just don't see how that can't be a lie. And I think that's what has frustrated us the most. When as a customer you have concerns and inquire about something, and the reply from support basically makes you sound like an impatient idiot, that's a problem. Completely unacceptable. We're not stupid. If you tell me my check went out two weeks ago, if it's not in my mailbox, I can tell you that it's not coming. The 15 day stuff is a load of garbage.