$30K Missing from Absolute Poker Account!! Help Please.

[pyedog]

$30K just went missing from my girlfriend's poker account at Absolute Poker. She hadn't played there in a month. Her balance used to be $31,623.

A week ago she requested a withdrawal of $1000 from her account via mail at midnight. At noon the next day there is a bizarre transaction in the Account History which says:

Type Amount Fee Transaction#
----- ------- --- --------
[Adjustment] -30,622.98 0.00 0

Then 5 hours later it says that the $1K withdrawal request was cancelled by agent.

Absolute did not even send an email acknowlodging any of this!!

Does anyone have any ideas how she should proceed? We are waiting on an email back from Absolute. We can't find a phone number to reach them at. Does anyone know how to contact them via phone?

My girlfriend is very panicked right now, understandably so, so any advice would be appreciated.

Does anyone know what this [Adjustment] could mean?

By the way, there hasn't been any suspicious activity on her account. And I do not even have an account there.