PartyPoker prohibits usage of any side-software?

[Groundhog]

You know, Mike, our e-mails can't reach the right persons at partypoker. Our messages stop at the lowest levels of your support. Is there at partypoker a system of protection players from unjustified blockage? Who is controlling the decisions of your supervisors? And who exactly is responsible for ceasing money from fair players? I am looking forward an answer from you, Mike.