ACH (add funds withdraw on Absolute) reversed

[coltrainSTL]

I requested a payout via AddFunds ACH on 4/14. Five or six days later I noticed my payout still said "in process" and nothing in my bank account. I called customer service and they said I should wait a few more days because it could take up to ten days not including weekends. 4/25 I was getting impatient and after reading this thread I decided maybe I would be better off cancelling the payout and cashing out through Epassporte. I used the Live Help feature and the agent agreed this was a good idea . She said she would take care of it but think I may have closed the window thinking everything was taken care of. As of today, nothing has changed so I used Live Help again. I told them that my payout has taken much too long and I would like to cancel. She said there was a problem with the ACH transfers but is has been fixed and should see the money in my bank account within five business days. She also credited my AP account with $20. I don't have VIP status so maybe thats why its only $20.