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Old 01-20-2007, 02:29 PM
DrewOnTilt DrewOnTilt is offline
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Join Date: Nov 2003
Location: You talkin\' to me?
Posts: 3,054
Default Re: Epassporte is the only funding option.....

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I just signed up for epass this morning, filled out the first screen with username/address info. Took me to the sign in screen, and I get a message that it's an invalid user id or password. I confirm on the site my username is valid, reset password, they send me a new one, I enter it, same "invalid user name or password" message.

Anyone had this experience? Their CS line is busy. I've email, but expect a reply roughly by March.

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I'm in the same boat, but I was able to get completely signed up, get my bank account verified, attempt to deposit $300, wait about a week, find that my bank account was blocked (because it's a savings?) and now my user ID is not found. Then the next day, the user ID is found, but my password don't work and I don't remember my security question [img]/images/graemlins/frown.gif[/img]

Of course I've sent multiple emails to CS with exactly zero responses.

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Call them. You have to wait a while to get through but CS should be able to help you. I recently re-activated a dormant account and had all manner of access problems due to forgotten passwords and the like. I had to call the support line several times; each time I had to wait in queue for a bit but always got the help that I needed.
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