FTP Answers 1/12

[awvdh]

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I love the software and site in general, but your customer/shop support is mediocre. A few weeks ago I ordered a book from your shop through mail (I live in Europe), and today I received one of Howard Lederer's DVDs. I guess I now need to go to weeks of mailing to get this fixed. Sigh.

Btw, I just saw your double jackpot tourneys, love them!

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Just to let everyone know; just received an email telling me they'll ship the book anyway and I can keep the DVD. I didn't expect it to be resolved so smoothly, thumbs up Full Tilt!