About the PokerRoom X-mas tourney

[PokerRoom.com]

Please allow me to speak openly and from the heart here. I don't usually handle support or communication issues, but I felt that I had to speak up for PokerRoom.com now.

The way we have handled this issue up until today has been just plain bad, especially the lack of communication, no one is disputing that. (For what it's worth, we are going to greatly improve communication with our customers.)

But what bothers me a little is when people who weren't in the tourney in question, people who don't know the details behind the situation, people who may not even have visited our site, are very quick to voice an opinion about exactly what happened and what they think our motives were. One guy first says something like "They probably did it all on purpose to cheat us!". Then another guy joins in: "Yeah, that's right, they're crooks!" and a third guy says "Let's lynch 'em!".

We did a mistake and we made up for it (like we ought to). We messed up earlier and we'll do what we can to improve for the future. We're not asking for a medal or anything, just a fair shake.

Sincerely,
Oskar Hornell
Founder of PokerRoom.com