BOTS on Absolute poker

[bwana devil]

[ QUOTE ]
hank you for choosing Absolute Poker; it is a pleasure to be of your assistance.

We appreciate you notifying us about what happened at the tables.

Please note that we started an investigation and we will follow the proper protocol to guarantee that this incident does not occur again. It is against our policy to reveal anything about another player or a player’s hand, so the actions taken against those suspected customers cannot be discussed with you. However, I thank you for bringing this activity to our attention.

If there is anything else we can assist you with please let us know.

Sincerely,

Kent
Team Absolute ~ Security & Control Department
Phone: 1.877.887.6537
"To Continue to be the best and most trusted"

[/ QUOTE ]

could someone explain the reason for the bolded above? it seems it would only benefit absolute. they dont need to confirm nor deny bots at their site since that's there policy.

they have players policing their sites and almost harassing their CS dept to take a look at a player's behavior, and they in turn wont respond to the reports?

as a customer, i want to know what was found and what was done so i can know if im comfortable playing there.