What happens if I go to small claims against a giant airline?

[bwana devil]

money mag this month has an article about smalls claims court - specificy highlighting one person who sued a major airline. just got my copy in the mail a few days ago.

guy's grievance was he was bumped from boarding and missed a day's work. they claimed he violated policy by arriving at the gate too late. he had documentation showing he was there and he won.