Need Advice - Cashout not proceeded

[Thales]

At the end of October i have created a new account on a small poker room which was part of the ongame network. After a deposit of 50 $ i got a 50 $ instant bonus (had to play 10 rh) and pushed my bankroll to 250 $ in 14 days. Then i could not more play because the room left ongame to join a new network so i decided to cashout. Since 11/15 my withdraw (to Neteller) is pending. I wrote several times to the support but did not get a real answer.

Here a typical answer (from 11/29)

<font color="purple"> Unfortunately, we are still experiencing some delays with the processing of withdrawals. While we are working to get back on schedule as quickly as possible, we are unable to provide a definite time frame on how long this will take.

You will be contacted as soon as your withdrawal has been processed. We apologize for the delays, and thank you for your continued patience.
</font>


I am still waiting. Is this normal (because they have lost all american players) and has happended with other rooms, too ?