Ftp stole my money

[suzzer99]

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Obviously FTPDoug has decided (or has been told) not to post in this thread anymore.

Considering the level of concern that many 2+2'ers still have that this really hasn't been resolved I'm less than thrilled.


Seems unfair to compare to Stars but I'm going to do so anyway:
If something like this were about Stars I really wouldn't expect them to just disappear entirely after giving just a few details when so many still have so many Q's and clearly think the issue is not resolved.

Even if they aren't going to share the HH's I think a little further explanation is in order beyond, "We're working on getting better."

Then again, if this were on Stars this would not have taken nearly so long to be investigated in the first place and it wouldn't take days at a time between e-mails about it either.


They can act like it's a big deal to look into cases like this with their limited man-power all they like.
But the fact is, this guy has $14k being tied-up.
And FTP is making HOW much money from the thousands and thousands of players on their site?


Seems they are a little bit unwilling to have enough fraud-support people there to actually RESPOND to a customer maybe within an hour or so because doing that would require actually spending more money on personnel.


Not being able to answer them competently and quickly is nothing more than cutting-corners for the sake of greater profit.


And it all feels somewhat shady/slimy to me.


Note - I actually like FT somewhat...partly due to Doug's participation on 2+2.
But I believe they really need to improve in this area. And quickly.

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I couldn't agree more with all of this. Sadly I don't think our opinions on this issue matter too much to FTP anymore. They seem to have washed their hands of it.