Appeal for help re: Ladbrokes

[The_Scout]

As some of you know, I work for a website that reports traffic for online poker sites. Lately, we've been unable to collect traffic data from Ladbrokes, for reasons I'll explain shortly. Their support has been non-responsive, so we're asking for help from 2+2.

Because of the complicated layout of the Microgaming lobby screen, the easiest way BY FAR to collect game information systematically is to use the Quick Search feature. However, Ladbrokes' Quick Search screen no longer works for us. When we hit "search," nothing happens.

We have reason to suspect that there has been a change at Ladbrokes that disables the search feature for everyone except logged in real money players. Normally this wouldn't present a problem, except that we are in the U.S. and Ladbrokes doesn't accept real money players from the U.S. Therefore we can't open an account (we have tried and failed).

Here is the help we're looking for. We just want to confirm the following facts:

1. The Quick Search feature doesn't work for anyone who is not logged in for real money.

2. The Quick Search feature DOES still work for logged in real money players.

3. Non-U.S. players are able to log in and play for real money on Ladbrokes (and use the Quick Search) from the U.S.

If anyone can confirm any of those facts, we'd appreciate it. Beyond that, if anyone has any suggestions for solving this problem, we're listening. All helpful replies appreciated.

Scout