32 Vegas Casino is a fraud

[gibletty]

I made a $100 deposit on 32Vegas and got the $320 bonus. The T & C said no blackjack, so I decided to play Casino War to clear the bonus. I made sure it was legal by sending an e-mail asking exactly what games were legal and asking Live Chat.

Here's the e-mail listing the games which aren't allowed:
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Dear Cassidy,

A pleasant good day to you. This is Annieka with the Support Team. Thank you for contacting 32 Vegas.

I am happy to assist you. In reply to your most recentphone call, please note that you need to wager $ 5038.90 more in allowed games only, for your first deposit bonus.

Below are a list of non allowed games which do not count toward the wagering requirements.

Asian Baccarat Live, Aces And Faces, Aces And Faces 25 Line, Aces And Faces 25 Line double, Aces And Faces 4 Line, Aces And Faces 4 Line double, Aces And Faces double, Baccarat, Baccarat Live, Blackjack Multihand 3, BlackJack Multihand 5, BlackJack Multiplayer, BlackJack, Half Double Blackjack, Half Double Multihand 3 Blackjack, Half Double Multihand 5 Blackjack, Half Double Multiplayer Blackjack, Black Jack Live, Blackjack Switch, BlackJack Surrender Multihand 3, BlackJack Surrender Multihand 5, BlackJack Surrender Multiplayer, Black Jack Surrender, Blackjack UK Multihand 3, Blackjack UK Multihand 5, Blackjack UK Multiplayer, Blackjack UK, Craps bet abandon, Craps, Deuces Wild, Deuces Wild 4 Line, Deuces Wild 4 Line double, Deuces Wild double, Heads or Tails, Jacks or Better 10, Jacks or Better 10 double, Jacks or Better 10 progressive, Jacks or Better 10 progressive double, Jacks or Better 4, Jacks or Better 4 double, Joker Poker, Joker Poker double, Mega Jacks 25c, Mega Jacks, Mega Jacks 25c double, Mega Jacks double, BlackJack Peekrule 6Deck, BlackJack Peekrule 6Deck Multihand 3, BlackJack Peekrule 6Deck Multihand 5, BlackJack Peekrule 6Deck Multiplayer, Progressive Blackjack, Progressive Blackjack Multihand 5, Progressive Blackjack Multiplayer, Jacks or Better, Jacks or Better double, Pontoon Multihand 3, Pontoon Multihand 5, Pontoon Multiplayer, Pontoon, Roulette, Double Zero Roulette, Double Zero Roulette Live, Roulette Live, Roulette Pro, Sic Bo, Sic Bo Live, Tens Or Better, Tens Or Better double.

Cassidy, it is a pleasure having you as a member. We look forward to continue serving you.

We at the casino would like to thank you for contacting us, do have a wonderful day.

Should you have any questions or concerns, please do not hesitate to contact 32 Vegas Support Team. We are available 24 Hours a day, 7 days a week.

With Best Regards,

Annieka
32 Vegas

E-mail: [email protected]
Toll Free: 1-866-847-4344
International: 1-268-481-2310
Toll Free Fax: 1-866-463-9284
Fax: 1-268-481-2252

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Here are screen shots of live chat telling me that Casino War is acceptable:
http://img.photobucket.com/albums/v1...y/32vegas2.jpg
http://img.photobucket.com/albums/v1...ty/32vegas.jpg

Then, AFTER I cleared the bonus and tried to withdraw, I got this e-mail:
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Dear Cassidy,

Thank you for contacting 32 Vegas, this is Karen from the support team.

I am sorry for any inconvenience cause however, your wagering was reviewed and my findings are that you still need to wager $5454.90 more in allowed games for both bonuses you received.

Please note that Casino War is a restricted game with the following games,

(same list as before)

We would appreciate your corporation in this matter and please have a good morning.

Enjoy the rest of your day and have fun in the upcoming games.

Should you have any questions or concerns, please do not hesitate to contact 32 Vegas Support Team. We are available 24 Hours a day, 7 days a week.

With Best Regards,

Karen
32 Vegas
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I want to make this unfairness as well known as possible. Thus, I'm posting this everywhere I can. Please spread the word. I want to help get this casino blacklisted.

Also, does anywhere know what gambling governing agency I can talk to about possibly getting the casino sanctioned?

-Cassidy