Floor ruling - who's fault is this?

[young Nut]

I don't think 10 seconds is too long in a tournement, 20 seconds may be a little longer than normal for a player in a hand, but I don't think it is an eternity. 10-20 seconds may seem like a long time in a 5/10 or 10/20 limit game, but in a tournament there is usually more to think about.

Also, I am not a highly experienced B&M player. I play some ring games, but this was only my third B&M tournament. I guess I'm not used to counting out my chips using different denominations yet.