Venetain Dilemma

[Mason Malmuth]

Hi kjander:

In our book, The Professional Poker Dealer's Handbook, one of the attributes that we stressed was

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Notice that we did not use the word “friendly.” While we agree that dealers should always be polite and pleasant, we need to stress that dealers need to be non-talkative and extremely focused on the game. Put another way, there should be no extraneous talking in the box. Be polite, but do not engage in conversations. Dealers who talk are more prone to errors — which sometimes erupt into big commotions.

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Your post is a good example as to why this room is needed and what a poor job many cardrooms do in this area.

Best wishes,
Mason