Resolution of the Stars investigation.

[Chairman Wood]

[ QUOTE ]
Hello ,

My name is Jeff, Support Supervisor at PokerStars... and I owe you two separate apologies.

First and foremost, I badly mistreated you throughout our Email exchange before Lee Jones received your son's Email. I've been re-reading my messages to you now for the past couple days, and I'm appalled at the things I said to you. I really have no excuse for my demeanor and the arrogance in my writings. That's so unlike me, and I regret that you fell victim to my lapse in judgment. I am truly sorry for the way I treated you.

A second apology is owed for my finding. Upon further review of your records, you are clearly not using a bot. Even I am convinced beyond any doubt of that now. I mis-read certain aspects of the evidence, notably regarding the 43 hour session of play -- I was looking for "sleep" breaks of 6 hours or more, rather than for non-stop play. I was also latching onto similarities between your playing behaviour and that of a particularly clear bot case of past (one in which the bot "plead guilty"). I failed to take into account some other, mitigating evidence as well. I made a less-than-thorough job of it. I expect a great deal better from myself, as does PokerStars. I apologize for the mishandling of the case.

I hope you will accept these apologies. Please rest assured that this case will weigh on my mind each and every time I undertake this sort of review in the future. I have learned a great deal from this experience, and I will not forget for one day how badly I botched this case, nor how badly I treated you.

Most Sincerely,

Jeff
PokerStars Support Supervisor

[/ QUOTE ]

Someone should forward this to ZeeJustin...