Resolution of the Stars investigation.

[betadecay]

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one was too stubborn and pig headed to admit that perhaps he made a mistake and the other was willing to take his word on it.

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Well I'm sure Lee can't take time off whatever it is he does to double check every single complaint Stars gets about customer mistreatment, especially for a nano-limit player. I don't think there is anything Lee could have done better here. Obviously Stars deals with issues similar to this on a regular basis. There are people in charge of these issues. It just happened that one of those people made a mistake. You can't really blame Lee for that.


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AND, why is it that Stars seem unwilling to listen to individual complaints about a situation but they will go to the highest levels when there is a massive long thread in 2+2 about it?

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Again this is the same as above. I doubt there is a check system in place at stars where decisions are run through a number of people before coming to action. This just wouldn't be practical. It seems one person made a mistake on a nano-limit account. Unfortunately that one decision-maker seems to have had some clout in whatever department he was in. That kind of screws the account holder.

Luckily it was someone associated with 2P2. I don't think there would have been any other way that this would have been re-evaluated without the 2p2 community getting thier panties in a twist. It simply takes the issue from one nano-limit account and makes it an issue for several accounts accross many limits. Obviously Stars will have to address the issue with more scrutiny. It is not reasonable to ask Stars to take the same level of scrutiny with every issue that they deal with. Again that is impractical.

In the end it was resolved and handled correctly. Pat on the back to Teddy and the 2p2 community for bringing it to Stars' attention. Now they can put measures into place that will prevent it from happening again.