how can this NOT be collusion?

[Josh.]

Dear Joshua,

Thank you for contacting us!!!

As you requested, we have reviewed the game in question and everything seems to be correct. However, we will follow up on these players making sure they play following our poker etiquette, rules, and regulations.

Our major concern is to make sure that our customers play in a fair and secure place. Please do not hesitate to contact us if you have any further questions.

Best Regards,

Steve,
Cardroom Management