prima withdrawals

[Nonfiction]

Total BS, they are holding my cashout of $900 to "find me an alternate method of withdrawal" after I told them I could simply withdraw to click2pay (and then deposit on UB and request a check from UB).

Andre: Hi there
Andre: When did you request a withdrawal?
You: february 8th
Andre: Are you referring to your withdrawal of $900.00?
Andre: Alrigth, we were informed that the withdrawals were being rejected by the USA banks and that we are now unable to process via ACH back to our players.
Andre: However, the Casino bank are busy following up on alternative withdrawal methods for all of out players.
Andre: Once we have receive feed back, we will notify all players on our new withdrawal methods.
Andre: Anything else I could help you with?
You: So... where is my money? Can you put it back in my account so I can withdraw it through click2pay?
Andre: Unfortantely, we will not be able to process your withdrawal at this moment, until we received feed back from our Casino bank, however, you withdrawal is with the casino bank and it is not going anywhere, Daniel.
You: ...so when will i get my money back
Andre: We are still waiting for feed back, in terms of alternative withdrawal methods for all of our players and to be honest with you, I cannot say when exactly we will receive feed back, Daniel.
You: Why do you need feed back in terms of alternate methods when I have an alternate method I can use, click2pay. Why would you possibly need to hold my money for me?
Andre: We were informed that the withdrawals were being rejected by the USA banks and that we are now unable to process via ACH or any withdrawal methods available at this moment, back to our players.
Andre: Anything else I could help you with?
You: Yes, I understand that, I've talked to several support people about it before. However, you have my 900 and do not need to find me some alternate withdrawal method, as I already have an alternate withdrawal method, click2pay. So why are you holding my money?
Andre: Unfortantely, we cannot process your withdrawal at all, we are still waiting for feed back on alternative withdrawal methods and due to the new law being implemented in USA, there are restrictions that we have to follow, Daniel.
Andre: I aplogize for the inconvenience and elay, however, we are still waiting feed back.