Help -- I have NEVER seen this happen before. - Page 4

MrFizzbin · #31 03-27-2006, 12:42 AM

I would find out who the gaming commision is that regulates this casino and file a written complaint. Get the date, time name of the dealer and name of the floor person. If there is no gaming commision for this casino or they do nothing then I think you might want to find another place to do your gambling.

Howard Beale · #32 03-27-2006, 02:09 AM

For the cheap price of ~$350.00 you have learned a very valuable life lesson.

Don't let anybody tell you what to do or push you around when it's your money at stake until you know for sure that they are right and have the authority to make the decision.

By now you know that you weren't treated properly. It's not really that big a deal in the scheme of things if you've learned your lesson.

As to what I would've done:

I would not have let go of my cards and would've started yelling for the floor. There is no need to get hysterical but make sure that the floor makes the decision after everything is fully explained. I've seen players over-react and then get barred from a poker room where they've been making good money. You can't let that happen. I'd tell that dealer to his face, quietly, that he doesn't know what he's doing and that unless he acknowledges that to you you will complain about him to the top manager and he will never see a tip from you or those you can influence ever again.

MicroBob · #33 03-27-2006, 02:51 AM

Print this thread and show it to Seneca management perhaps??

I'm really not sure what to do here but the dealer AND the floor wouldn't even listen to you when you had a complaint about a terrible mistake that THEY made.

you may be able to get that dealer reprimanded or fired and he probably deserves it imo.

Casino management might throw a couple hotel-room comps at you or something as an apology. That's what they should do at least imo.

This really is something that you probably shouldn't just 'let go'.

matt2500 · #34 03-27-2006, 03:27 AM

I cannot agree more that the dealer was out of line with the 'go get the floor yourself' comment.

Maybe I'm spoiled that the room I play in most regularly is well-managed. I've witnessed a couple of dealer mistakes that influenced a hand, and in every case, the dealer IMMEDIATELY recognized the mistake, called the floor over, and had him him/her review exactly what had happened and make a ruling. In every case, they've made the right decision, despite the protests of players. Having been on both sides of these rulings, I know I feel very comfortable playing in that room. And, thanks to this thread, I have a much better idea of what I should do if a dealer decision comes down that needs a floor ruling, but doesn't immediately get one.

Barracuda · #35 03-27-2006, 05:45 AM

LOL Don't tip the bums a nickel.

epdaws · #36 03-27-2006, 09:18 AM

[ QUOTE ]
I cannot agree more that the dealer was out of line with the 'go get the floor yourself' comment.

[/ QUOTE ]

I should clarify that he didn't say it in a huffy manner; he just indicated that it was my right to go get the floor.

[ QUOTE ]
Maybe I'm spoiled that the room I play in most regularly is well-managed. I've witnessed a couple of dealer mistakes that influenced a hand, and in every case, the dealer IMMEDIATELY recognized the mistake, called the floor over, and had him him/her review exactly what had happened and make a ruling.

[/ QUOTE ]

Aside from this incident, I've had nothing but positive experiences with Seneca dealers. My biggest concern remains that I have no confidence that the floor would have any clue what to do.

RR · #37 03-27-2006, 11:02 AM

[ QUOTE ]
Aside from this incident, I've had nothing but positive experiences with Seneca dealers. My biggest concern remains that I have no confidence that the floor would have any clue what to do.

[/ QUOTE ]

This should be a concern. I don't really know what to tell you to do other than not play there. It is not uncommon these days for the floor staffs to be unfamiliar with the rules and procedures for maintaining the integrity of a poker game.

amead · #38 03-27-2006, 01:48 PM

Who was the dealer?

I've had mostly good experiences with the dealers there, less a couple minor personality type issues. Technically they are generally sound.

Heck, I'm actually very curious who it was, and can only think of one or two I can see telling you to find the floor...curious if my personality assessments are spot on.

The DaveR · #39 03-27-2006, 01:57 PM

As soon as he starts messing with the board and the muck you yell, "FLOOR!"

smoore · #40 03-27-2006, 02:41 PM

I don't think my original post conveyed my opinion of the gravity of the mistakes in this hand.

No big deal about burning twice, everyone makes mistakes.

It's a big deal that the dealer took it upon himself to fix it.

It's a huge deal that the manager wan't called to resolve it.

It's also a large customer service problem that the floor just said "tough".