Full Tilt's reply/stance

[Skipolo]

Hello Jared,

Thank you for your email, and I greatly apologize for the delay in our
response to you.

We have already launched an exhaustive investigation into this matter
and can confirm with you at this time that there was a recent $25,000
transfer made from player LucLongley to another player named
Eddiefelsonn on our site.

Upon close investigation it was revealed this player Eddiefelsonn lost a
portion of the transfer money through legitimate table play on our site.
We have also discovered through our chat records that player Eddifelsonn
had successfully attempted to offer trades with other players on our
site in attempt to dispose of the fraudulent funds in return for clean
funds. For security purposes, I am afraid I cannot disclose the methods
of which it was done. I can assure that those methods were,
unfortunately, legitimate as well.

I am terribly sorry that you have fallen victim to such fraud, but
unfortunately the funds are no longer retrievable. I know this offers
little consolation, but please be advised that we have taken action to
permanently close this fraudulent account down and have also suspended
your Neteller account from being used on our site.

If you wish to consider other options to play on our site and/or to use
your Neteller account again, please let us know and we will glad to
assist you.

If you have any questions, please let us know.

Regards,

Larry
Cashier Security Manager
Full Tilt Poker Support



This really irks me. If anyone had responded in a timely manner my $ might have been saved. [img]/images/graemlins/frown.gif[/img]

[roo400]

that is a fkin bs email. Why do they queud transfers then??? They had your email before the money was transfered from Eddifelsonn to X player, right? So they should have had the time to check your email and block that transfer/account.
Also, they have to know the IP adress where that account was used and they should be able to help the authorities.

FullTilt lacks credibility and they just proved it again.

Have you hired an attorney yet?

Anyway, good luck retrieving your money, and whoever stole your $$, please have a suffering death.

[Huckster]

Jared,
I have some information (real name, address) on "eddiefelson" that may help you. PM me.

[Skipolo]

Huckster,

It says you'te not accepting private messages. Please PM with all the relevant info you have. Thanks

Jared

[Skipolo]

[ QUOTE ]
Jared,
I have some information (real name, address) on "eddiefelson" that may help you. PM me.

[/ QUOTE ]


The screen name is "eddiefelsonn" with 2 N's.

[ORTOM]

Skipolo,

I realize that I am a nobody here and on FTP, but I was going to send this email to FT support, given your approval. Perhaps others can do the same.


To: Larry, Cashier Security Manager:

In a recent series of posts on the 2+2 forums, fraudulent activities involving FTP have come to the poker community’s attention. In the face of stiff competition for our play, I am taking this time to encourage you to gain our trust by taking several actions. First, implement better security measures regarding fund transfers on your site. The ability to voluntarily block or limit such transfers would be helpful. Second, since your email system was apparently down at the time of this incident, I would like to see an emergency number to call in such situations. Finally, given that none of these simple recommendations were in place, it would be a show of good faith for FTP to refund the stolen money.

Sincerely,
Tom ----------------

[TheGrifter]

[ QUOTE ]
Hello Jared,

Thank you for your email, and I greatly apologize for the delay in our
response to you.

We have already launched an exhaustive investigation into this matter
and can confirm with you at this time that there was a recent $25,000
transfer made from player LucLongley to another player named
Eddiefelsonn on our site.

Upon close investigation it was revealed this player Eddiefelsonn lost a
portion of the transfer money through legitimate table play on our site.
We have also discovered through our chat records that player Eddifelsonn
had successfully attempted to offer trades with other players on our
site in attempt to dispose of the fraudulent funds in return for clean
funds. For security purposes, I am afraid I cannot disclose the methods
of which it was done. I can assure that those methods were,
unfortunately, legitimate as well.

I am terribly sorry that you have fallen victim to such fraud, but
unfortunately the funds are no longer retrievable. I know this offers
little consolation, but please be advised that we have taken action to
permanently close this fraudulent account down and have also suspended
your Neteller account from being used on our site.

If you wish to consider other options to play on our site and/or to use
your Neteller account again, please let us know and we will glad to
assist you.

If you have any questions, please let us know.

Regards,

Larry
Cashier Security Manager
Full Tilt Poker Support



This really irks me. If anyone had responded in a timely manner my $ might have been saved. [img]/images/graemlins/frown.gif[/img]

[/ QUOTE ]

Not sure if this will help, but it seems as though Fulltilt is at least in part owned by Tiltware, LLC. with offices in LA. The office in Aruba is at 62 L.G. Smith boulevard, no phone number anywhere, same address listed to many wall street based finance organizations...

anyway, tiltware LLC (president Chris Ferguson, CEO Ray Bitar) contact info is:

Tiltware
10866 Wilshire Blvd # 4
Los Angeles, CA zip code
Phone: (310) 470-6055


Maybe you can plead your case to someone there.

[PickyTooth]

Get someone who works there to get you the info from this guy and then go beat him up

[Blizzardbaum]

[ QUOTE ]
Skipolo,

I realize that I am a nobody here and on FTP, but I was going to send this email to FT support, given your approval. Perhaps others can do the same.


To: Larry, Cashier Security Manager:

In a recent series of posts on the 2+2 forums, fraudulent activities involving FTP have come to the poker community’s attention. In the face of stiff competition for our play, I am taking this time to encourage you to gain our trust by taking several actions. First, implement better security measures regarding fund transfers on your site. The ability to voluntarily block or limit such transfers would be helpful. Second, since your email system was apparently down at the time of this incident, I would like to see an emergency number to call in such situations. Finally, given that none of these simple recommendations were in place, it would be a show of good faith for FTP to refund the stolen money.

Sincerely,
Tom ----------------

[/ QUOTE ]

I do not understand why the option to turn-off/block/limit these transfers is not available. You could always turn them back on with a phone call, etc. This would make it much harder for these kinds of things to occur.

[Baracus]

Wow, there will certainly not be any FT-play for me after seeing this. I won't have any decent number of money on a site like that.