Please list PokerStars complaints

[BluffTHIS!]

I'm going to give my list of stars complaints regarding software and game structure issues, but first want to give my biggest which is how they through Lee interacts with 2+2 here. And that is simply that often they only selectively respond to issues we raise, while ignoring ones they don't wish to address. When Lee or whoever from stars sees any issue raised, the should do one of the following:

1) Give an immediate answer even if they know we won't like it or it involves being honest as to their putting a priority on making maximal profit even if it involves pissing us off regarding a specific issue.

2) Tell us they will discuss an issue in house and get back to us soon, and then do so.

3) Point us to where they already addressed this issue in another thread or on their site.


Thus they should actually give a non-evasive honest and concrete response to each issue raised, instead of cherry picking the easiest ones to respond to, and then think they should be given credit for addressing our concerns, when they haven't done so fully and have refused to address many issues.


Regarding my specific issues:

1) Fix the problem that involves multiple focus issues

As in where you get a table available announcement and then are forced to another table for action. This can lead to where you can't return to the table available box and click to be taken to the table. Also when you get that announcement, you should be able to take a seat reserved for you without going through the table available dialogue, which would be a way around these gliches.

The other day, and something that occurs at least a couple times a week for me, I got a popup for a table I wanted a seat on, got forced to another table to act, minimized the lobby somehow, and now could not return to the popup or pull the lobby back up, and lost my seat as a result and had to get back on the list. Very annoying, even I did inadvertently do something to cause the situation.

Also, the player should control his own focus, instead of aggressively having that controlled by the software. Although doubtless stars wants a faster pace to speed up the rake, they should achieve that priority by speeding up the action on the tables, and not penalyzing us with this hyper-aggro focus priority.

2) Getting rid of HUDs should be seen as a game integrity issue

The reasons for doing so were expressed well by other posters here, so I won't repeat them, except to say this should not just be seen as a fishy player longevity issue, but also as an issue involving game integrity, just like with bots.

3) Raise the minimum buyin in big bet games

This has also been discussed in the past, and is the subject of a couple threads in the PLO high forum that are running now. The min buyin should be 40bb at least, to prevent the shortstackers from ruining the games. And I will repeat again what I have said repeatedly on this and other issues: any structure that encourages overly tight play is bad for the games. Also these shortstackers ARE NOT PRIMARILY FISH WHO COULD LOSE A LOT TAKING SHOTS - THEY ARE WEAK-TIGHTS WHO SHOULDN'T BE ACCOMODATED TO THE DEGREE THEY ARE NOW. Having a 40bb min buyin is a reasonable change, that STILL accomodates short stackers, but just not as much.



I want to repeat again, that issues like I just raised are tougher ones, and ones that deserved to be answered. Stars should not receive cred for coming to 2+2 and working with us when they won't fully and honestly address such issues, and instead only choose to respond to easier fluffier issues.

However, I also want to say that I hold Lee in the highest regard, and realize he isn't the owner of the site, and that he has limitations as to what he is allowed to discuss. So any negative comments about refusing to answer tough questions I mostly put on his bosses. Also, I still think stars is a great site that does most things very well. I just hope that they have a committment to getting even better and to honestly addressing all of our concerns.

[suzzer99]

All I have to say is they finally FINALLY made it so that if I try to chat when someone is all in, it leaves my text in the window and I don't have to retype it. Thank you PS, took you a year, but that's better than never.

[emartin762]

I dont know if its been mentioned, but a better buddy list similar to how it was on party poker, showing you who all is online that you have entered, and then when you search a player and it brings up his tables, it doesnt close when you go to one of them, and have to go through the process again and again.

[6471849653]

One just picks the best pieces of the best sites, easy in most cases. I just haven't seen a lot of stuff improved like that, so I don't think the sites care too much about it. Just too bad to see all that good around and not have them on one site.

PokerStars is the best at the moment, in my opinion.

Paradise tables "click" on their places nicely on the monitor (and it remembers the places).

UB has faster tables (would be happier playing two rather than three tables) and correctly lower rake when it gets 2-3 handed.

The hand should not be folded when one times out where a check is good.

A license at EU would be nice as the winnings would be more or less tax free for one living in the EU.

(The Isle of Man is not a part of the EU and it's rather difficult to argue that one should not pay taxes though there are a couple of good arguments.)

Lets see if they will have the Italian and Spanish gaming licenses next year, in case they would have a license in the EU, though they may still not be in the EU. The US players need to pay gambling taxes no matter where the sites are, though there are some arguments. PokerStars likes the Isle of Man as it's a better deal for them.

They have the SB as the Button now but IMO it was better before (and it's so when it's 3+ handed). The only way to play correctly the standard structure is to be hyper-aggressive, also when playing vs. hyper-aggressives, while with the non-standard structure both should take it more easy as the SB is under the gun all the time.

The missing rakeback deal is one thing that will make me some day to pick another place as I pay $1000 per month to them and that's sick and getting sicker if I will get better. When one pays that much one should get half of it back. Though the PokerStars limit rake is not as bad as it's in many other sites and it's about what one makes. One gets FPPs that are worth something, it's the biggest site, the easiest to multitable.

The time will come when things are better for me on some other site but it's not the case at the moment though I already play at some looser, less raking or EU sites too as many times the only money I make at PokerStars gets closer to what I pay as rake.

[SuperUberBob]

Didn't read the thread, but here are some ideas:

-Provide heads up cash games, if they do not already exist. In Limit HU cash games, allow for unlimited raises.

-In heads up tournament play, leave an option for a rematch after the first one is over.

-When tables pop up, my chat goes from one table to another. Needs to be fixed.

-Bring back the cheapie PL Omaha MTTs. You used to have $1 buy-in MTTs for PLO. Now, the cheapest is $8, right?

[Gildwulf]

you need heads up cash games at all levels and all limits

[Death Valley]

[ QUOTE ]
I'm not sure how I feel about the sitting-out rule.

Maybe 5-minutes would be better with the exception that if you have returned and are set to play again when the big-blind reaches you then you don't get kicked-off.

This includes if some guy sits-out and the blind passes over you automatically. Which sometimes results in you getting kicked-off even though you were sitting there waiting to pay your big-blind.
very annoying.


I think 5 minutes might be a better rule because of the inconsistency of how long an orbit takes on different tables.

I can sit-out and take 2 whole minutes to take a wee-wee and make some more coffee and on a fast 6-max table I still get kicked-off.
Whereas on a full-ring table it is possible to sit-out for almost 10 minutes I think and still not get booted.

[/ QUOTE ]

Pokerstars is actually advanced enough that they give more reconect time the longer you have been at the table, I think the same should be true for blind missing. I think you should start with the ability to miss 1 BB, and then get an extra one for every half hour you are at the table up to a max of perhaps 5-6 BB if at the same game a couple of hours.
I hate getting "picked up" just because I have to take a dump

[KingDan]

Wish there would be a way to choose who you play HU. Occasionally an opponentn and I want a match, but someone else is quicker registering.
Rematch HU would be nice too

Also don't like the new VIP tournaments, I suggest making them monthly or something. As is they really aren't worthwhile.

[MyTurn2Raise]

[ QUOTE ]
[ QUOTE ]


You're not allowed to use computer aids in a live casino, why should you online? Never mind the UIGEA, 12-tabling computer savvy grinders using all the aids are the real threat to the future of online poker.



[/ QUOTE ]


Never mind the UIGEA, 12-tabling computer savvy grinders using all the aids are the real threat to the future of online poker.

I see I am not the lone voice in the wilderness.

I play for entertainment. 12 Tabling grinders are not entertaining. [img]/images/graemlins/mad.gif[/img]

Tuff Fish

[/ QUOTE ]

Dear tuff fish,
While I understand your hatred of 12-tabling grinders since I am one, there is no way to get rid of them unless the sites go to less than 4 tables at a time. I know I'd have no trouble playing multiple sites at the same time to get to 10+ games. I've done it in the past. I assume other multi-tablers do the same from the stuff I've read here on 2p2. I can also do it without software 'aids' and do so about 1/2 the time. YOu cannot stop us; we are machines.

MT2R

[suzzer99]

HU HORSE SNGS!