I can't possibly give much advice without knowing what you are talking about.
However, I really don't think Mike O'Malley has time to read the forums here that much.
In an older cardplayer he lists his e-mail as
[email protected] and he has also posted under the 2+2 handle rzitup before I believe.
Not sure if an e-mail or PM to either would still get to him or not though.
You could also just try e-mail info@party and explaining that you are unsatisfied with the explanation you are receiving and would like to speak with someone higher up. You could even mention that you would specifically like to speak with Mike O'Malley if you think that would work.
I do not think that just posting your general situation on this message board and hoping that Mike pretty-pretty-please reads it would be the way to go.
I don't even think he got back to the people asking him Q's about the party upgrade way back when that was a hot discussion.
Anyway, it seems we have people asking for Mike's thoughts all the time and very rarely does he respond. Most likely because he just doesn't get around to reading all the Q's posed to him in the first place.