Re: Help -- I have NEVER seen this happen before.
I don't think my original post conveyed my opinion of the gravity of the mistakes in this hand.
No big deal about burning twice, everyone makes mistakes.
It's a big deal that the dealer took it upon himself to fix it.
It's a huge deal that the manager wan't called to resolve it.
It's also a large customer service problem that the floor just said "tough".
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