[smoore]

Oh man, how wrong can the staff make this?

1) he's burning into the muck?
2) he's pulling cards out of the muck?
3) players are reaching for pots?
4) he makes his own decisions?
5) he refuses your request to call the floor?
6) the floor tells you "tough luck" without so much as an offer for a comp?

That dealer would be out the door if I was his boss. He wouldn't even finish his down. Not because he made a mistake but because he "fixed" it himself and refused a customers request to speak to the manager about it.

Hell, the mistake doesn't even matter, the're only burn cards. It's still random whether he makes this mistake or not.

I don't know where Seneca is, but if it's not the only card room in town I'd write a letter to management describing what happened and find a room where they have at least half of a clue. If it is the only game in town at least you know to yell, "FLOOOOOOR!" while you hang onto your cards now.

In the case of this dealer, I wouldn't tip him again... at least until you've made up the pot that this dealer stole from you. What a chode.