Re: Wynn management: pathetically incompetent? or just plain jerks?
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True, they probably won't go bankrupt over losing the game. But one irrefutable fact is that a pissed off customer tells far more people about their experience than a happy one. Therefore you have a strong reason to keep people happy rather than pissed off.
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Good point. The Wynn looks like an amazing hotel and I looked forward to playing there on my next trip to Vegas. But if thats the way you get treated there, then forget it. I travel to far to Vegas to get treated like that. There are too many other nice poker rooms in the strip.
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