[Al_Capone_Junior]

You always make great counter-arguements my friend.

True, they probably won't go bankrupt over losing the game. But one irrefutable fact is that a pissed off customer tells far more people about their experience than a happy one. Therefore you have a strong reason to keep people happy rather than pissed off.

The reason I got so pissed off about this one is that both the manager breaking the game and the big cheezeball in charge of it all made it very clear that they couldn't care less whether anyone was upset about breaking the game. When customer service is that unimportant to them, it's pretty easy to change one's mind, especially if it wasn't really made up very strongly in the first place.

Besides that, I just wanted to rant! [img]/images/graemlins/grin.gif[/img]

al