[PennDisc]

If it were my business, I would not want to set ANY precedent where I pay customers out of my pocket for actions that MAY have occurred after an incident like this. That will just lead to either fraud by other customers, or really sticky situations in big NL (or even limit) games. Or, this can lead to big arguments between the customer and CS over what the outcome of the hand would have been.

Suppose a week from now the same exact hand, and same exact situation come up with another player. He emails CS, but this CS rep says, well there's a possible flush on the board, and your raise might not have been called.

Basically, anything where the decisions are made based on some subjective assessment by a representative or the site itself is inviting trouble. And in a bigger game, it could mean paying or not paying out WAY more money in retribution than the table is bringing in for rake. It's bad business because the customers won't be happy when you rule against them later, and ruling for them in bigger games means you're paying out substantial amounts when you aren't bringing in that money. Plus, it then invites possible fraud.