[El_Hombre_Grande]

[ QUOTE ]
Let me try to settle things down by listing what I think are points of agreement and contention.

I hope we can all agree that:

1) If they suspect some kind of fraud has taken place, FT in some instances will need to freeze a player's funds to prevent them from being withdrawn.
2) At times, FT will be able to disclose very little about the investigation so as not to compromise it.
3) FT needs to keep the player up-to-date with realistic time frames, and to respond to reasonable inquiries with reasonable responses.

Things that I believe, which may be a little more contentious:

1) FT should be able to give the player some kind of clue what the investigation is about. Even a vague description like "illegal software", "suspect transfers", "chip dumping", etc. If a player is guilty of one of these things, they already know what they are being investigated for, so I can't see how telling them would compromise an investigation.
2) When an investigation is complete, if a player is "found guilty", there needs to be a realistic appeals process.

[/ QUOTE ]

This is very good. The only thing I would add is a mandatory reasonably short time frame. One of the things that irks me the most is that the online rooms are cash cows but some of them operate like "Bob's plumbing." If Bob's on another job, its just too bad. This is a multi-billion dollar industry and these companies should be investing in infrastructure and or human capital to meet customer needs.

And its never going to happen if we let on for a second that we think month long unexplained delays without even being told what the issue is is acceptable.