[Rek]

We are only hearing a one-sided argument here and don't really know what is being investigated. If this involves a complex chain of events then 2/3 weeks to investigate is not unreasonable.

sillysal, I don't know you but others here obviously do. It sounds, from what you are saying, that you are innocent of any wrongdoing. If that is the case then I hope this gets resolved for you as soon as possible. That said, the sites need to ensure the honesty of their games (would anyone be objecting to Absolute having blocked accounts in their recent scandal?).

The real issue for me is the customer service and this is where Stars excel. The sites can't give out too much information as to what is being investigated for obvious reasons. But keeping you updated on realistic timescales would go some way to allieviating people's concerns.

IMHO firing off solicitors letters at this early stage would achieve nothing except costing you money. They will still complete their investigation.

Surely nobody here is suggesting that FTP is trying to rip sillysal off. She has been an excellent customer to them over a number of years. They would hate to see her go - even so, something is amiss and they want to get to the bottom of it and personally I am ok with that.

sillysal, I sincerely hope they sort this out for you as soon as possible but the timescales at the moment are not unrealistic considering the complexities that may be involved. FTP's lack of information as to how long this is going to take is not right however.

I can understand that FTP do not want to publish phone numbers because they would be innundated with all sorts of minor issues. However, for something serious like this I cannot see why they cannot telephone the player and speak direct, keeping their number confidential.