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Old 03-13-2006, 11:53 PM
niquewon niquewon is offline
Senior Member
 
Join Date: May 2005
Location: The Nati
Posts: 162
Default Re: Partypoker Refuses to pay out bonus #2 and #3

I spoke too soon, I just got this gem from the good folks at Party Poker support:



Dear XXXX,

Thank you for contacting us.

From our records we see that you have played 807 raked hands from the time the bonus first bonus was released in your account.

In order to get the second bonus you are still required to play 318 raked hands till 14th of March 2006 11:59 EST.

Thank you for choosing us as your online gaming site!

Hussain
PartyPoker Customer Care



This email came a half an hour after this one:



Dear XXXX,

Thank you for contacting us.

Allow me to clarify the mechanics of the "25TO100MARCH" bonus promotion:

If you meet the release requirements within the first 3 days for the first bonus, the money is credited to your account immediately and the bonus moves into the second phase. If you meet the target after 3 days but before 7 days, then the bonus is credited to your account and the promotion comes to an end.

As soon as you meet your first target, the promotion moves into the second phase and raked hands start counting towards the second target. The promotion will then move onto the third phase as soon as the second target is met. You do not need to wait for money to be credited to your account in order to continue accruing raked hands towards the next target.

Bonus money for meeting the second and third targets of this promotion will take 24 hours to be credited to your account. Note that if you meet the second and third targets during the same 24 hour period, both bonuses will be credited together.

You will be able to track your progress via a post log-in pop-up from the lobby as from 01:00 14-MAR-06 EST.

You have managed to accumulate 1409 raked hands from 11th March to date, which means you are in the third phase of your bonus.

If you require further assistance please do not hesitate to contact the VIP team.

Serkan
PartyPoker.com VIP Club
Customer Care



They really don't have a clue what is going on.
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