Dear xxx
Allow me to clarify the mechanics of the 25TO100MARCH bonus promotion:
If you meet the release requirements within the first 3 days for the first
bonus, the money is credited to your account immediately and the bonus moves
into the second phase. If you meet the target after 3 days but before 7 days,
then the bonus is credited to your account and the promotion comes to an end.
As soon as you meet your first target, the promotion moves into the second phase
and raked hands start counting towards the second target. The promotion will
then move onto the third phase as soon as the second target is met. You do not
need to wait for money to be credited to your account in order to continue
accruing raked hands towards the next target.
Bonus money for meeting the second and third targets of this promotion will take
24 hours to be credited to your account. Note that if you meet the second and
third targets during the same 24 hour period, both bonuses will be credited
together.
At the moment we are experiencing some technical issues with your Account
information displaying raked hands information to you.
We are working on this issue at present. However, we can assure you that your
raked hands are accumulating and being applied to your bonus. The problem is
solely with the information being displayed to you.
Please continue to play and once the issue has been rectified the updated
information will be available to you.
We apologize for any inconvenience caused.
If you have any further queries, please do not hesitate to contact us at
[email protected]
Robert
VIP PartyPoker Customer Care
I have not played since their site crashed last night... I am sure that 24 hours have passed since I cleared the second phase of the bonus but I have not been credited. Meh.