Re: Pokerroom not responding - How to get my money back?
Hi Assahai
I am sorry to hear that you got snagged by the recent security upgrade. If your old email address is now dead please let me know what it was.
There is a procedure in place for handling just these kinds of situation. As you will have been emailing support from an email address that is not linked to an active PokerRoom account we unfortunately could not easily prioritise it.
We prioritise emails from our real money players first. The security upgrade resulted in a very high number of emails from play money players and your emails will still be amongst that back log.
As a general point it is imperitive that the details you have on your account are kept up to date.
Best Regards
PokerRoom GamesRep
|