[jh12547]

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I do actually have a life, and manage to work 50 hours per week as well. I would have a hard time believing that anyone working in poker management could do the job well without keeping a journal on dealer issues and floor decisions. For one, how else can the floor rulings be consistent, and also, when working with 20 dealers, (Small Casino) how else do you evaluate them fairly.

Psandman - Once in 90 days in my opinion is not often enough to be an issue. Especially as you describe the situation with the button, or last to act. When I was dealing (and I try to explain this to my dealers) If I announced "Four player's" as I brought the flop, it was automatic for me to not burn and turn until four player's acted. My dealers are constantly missing someone. It never seems to me to be something as simple as the last person to act, which I would consider to be an understandable mistake occasionally.

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I dont understand this journal for floor decisions and dealer issues.
Are you saying is if the same exact mistake happens on 2 different games it could be fixed differently each time? How can floor decisions be inconsistent in such a small room. I would think that you (being in Management) would have set the guidelines on how to fix things and your floors should fix them the same.There should be no discrepancies and no need to keep track in a journal as all problems are fixed the same way each time. Management should know what mistakes could happen and which way to fix them.

Now with dealers if you said 100, 200, or more it would be different but you say there are 20. If I ran a small room like that they wouldnt be making the same mistake. Instead of writing in my journal and keeping track i would be right there helping problem dealer constantly with what to do to improve. If he/she didnt want to improve well he/she would be let go and i would have people that i wanted that didnt make mistakes. I also supervise in gaming but not poker. I have probably worked with 5 - 700 different dealers this year alone and i know as soon as i see them what mistakes they consistently make and how exactly to fix them. When i supervise craps and a dealer makes mistakes i know what to do to help a dealer improve. Its my job to know otherwise i wouldnt be a supervisor.Unfortuantely ifI continue to tell them and it still doesnt help i am in no position for disciplinary action and/or termination.
I know i sound like a jerk and people dont aqree with me but IMO management shouldnt need to come on an internet forum and ask others for advice. Its their job to know what to do. Otherwise they shouldnt be in that position.

Figure this should get the crowd riled up