Summary:
Deposit cleared, reflected in Bank statement
Cashout processed but never hit the bank ( BoFA).
Eventually some guy gets to investigating it, and says, "missing cashout" and " NO TIMEFRAME".
No updates, or explanations yet. Either they dont know or dont want to reveal, or I'm just spoiled and expect answers too fast.
Barebones, he is what happened.
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Cashout request time: 2007/08/22 07:25:15
Cashout amount: $500.00
$500.00 will be credited back to your account (1***************2560).
Credit transaction #XXXX
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PokerStars Cashier <
[email protected]>
to me
show details
Aug 25
Cashout request time: 2007/08/22 07:25:16
Cashout amount: $500.00
$500.00 has been credited to your ECHECK account (1***************2560).
This amount is now available in your ECHECK account balance
If you have any further questions regarding this transaction,
please contact
[email protected]
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No Funds ( msg to support)
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It had been over 7 days since you have sent me this confirmation report, but I have received no funds in my checking account yet.
Can you keep me updated about whats going on and why its taking so long, especially since this is a recent feature.
Additionally this is the most relevant feature that the service set you offer is better than that of the competitors. I'd appreciate to be kept in the know of how its panning out, and what the expected time frames are.
Thanks again
XXXX
ps: The statement "This amount is now available in your ECHECK account balance" is highly misleading
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Hello XXXX,
Thank you for your email. Please understand that it takes from 3 to 5
business days for your eChecks cashouts to be credited to your account
after being processed. These funds should be credited later today or
tomorrow.
Please allow until tomorrow for your funds to be credited. If not, please
contact us again.
Regards,
Magda
PokerStars Support Team
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to PokerStars
show details
Sep 2 (3 days ago)
No funds yet. Please investigate and inform me promptly
__________________________________________________ __________
PokerStars Support
to me
show details
Sep 2 (3 days ago)
Hello XXXX,
Thank you for your email.
I will forward your email to the department in charge of handling these
issues so that they may continue to assist you. They will contact you as
soon as they can, early next week, since they are closed for the weekend.
Your patience is greatly appreciated.
Regards,
Marlene
PokerStars Support Team
---------------------------------------------------
PokerStars Support
to me
show details
Sep 2 (3 days ago)
Hello XXXX,
I am now currently investigating what has happened to your missing
cashout. I will endeavor to resolve this matter as quickly as possible,
however I cannot give an exact time frame for this, and ask you be patient
whilst this matter gets resolved. I will get in contact once I have gotten
confirmation of what has happened to your cashout.
Please do not hesitate to get in contact if you have any further queries.
Best Regards,
Jonathan,
PokerStars Payments
-------------------------------------------------
to PokerStars
show details
Sep 4 (20 hours ago)
Updates??
-----------------------------------------------------
PokerStars Support
to me
show details
Sep 4 (19 hours ago)
Hello,
Thank you for your email.
As was mentioned in the previous email you received from us, the person
handling this matter will get into contact with you as soon as the person
has confirmation of what has happened to your cashout.
Thank you for your patience, and for choosing PokerStars.
Regards,
PokerStars Support Team
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