[Sciolist]

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First, I did mention one thing that PokerStars specifically said, which is that they do not have the time to review the original ActionJeff thread. To me, that is outrageous. They also contradicted themselves, i.e. one support person saying a certain action was against the rules, another one saying it is not, etc.

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Firstly, I cannot comment on policy issues like this, because I am not really qualified to do so. But I can talk about more generalised situations.

That doesn't mean that people who are qualified to make policy in this area aren't reading these threads: I spend a lot of time on 2 + 2, and usually they know about these threads before I do. I know that management read these threads.

However, a member of support doesn't know that. If support spent all of their time reading hundreds of posts, they'd do no actual work. I haven't looked at the mails you received, but I imagine the support CSR was looking for a summary, whilst what they received was a two hour reading assignment. If you say "I think ABC is multi accounting", it'll be investigated. If you say "I think there is a policy issue for you to consider, can you point the security manager towards this thread please?", they'll send it on.

I know that sometimes you get inconsistent responses from support in some areas. This is because not everyone in support understands every area of the site 100%. I worked in support for two years and probably don't know it all, and I am more experienced than most. If you get inconsistencies, reply and point them out: The first step for fixing mistakes is noticing a mistake. Support are only human.