[Catt]

I'm genuinely surprised at the number of folks who want to delve into Reef's behavior and attitudes, see all the emails, try to get Cake's side of the story, etc. for any reason other than curiousity.

Reef could've been moronically rude, intimately insulting, racially antagonistic, homophobically emphatic, global-warming-denialistic, physically threatening, and foaming-at-the-mouth incoherent. It really doesn't matter**. Cake's, or any other business's, response should generally be no more than "We do not want your business; your account is closed and your funds returned. Please do not attempt to re-establish an account and do not contact us again." The response from Cake, regardless of what happened before that response, is terrible. Could be just a frustrated CS agent (in which case I'd expect Cake to be able to apologize and disown the comments without compromising any customer account information) or could be a wider attitude among CS -- either way, I'll just happily proceed along without a further thought about doing business with Cake.

** If Cake or someone else actually had reason to believe that Reef was a physical danger to someone, or was engaged in committing a crime, contacting law enforcement would be appropriate.