I gotta say, I'm really nervous. I had requested a cashout before their servers went down, on the 28th. Then I got an email today saying I had to rerequest it, which I did, while asking them to expedite it as I had really requested it days ago (I have their email from the 28th proving it). The only response I get was kind of a bulk email saying I had to wait a couple more days, and they still haven't responded to my follow up email, below...
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Dear Tanya,
I'm scratching my head to see what the "better experience" could be. I still can not get a history of my real money transactions. You're not agreeing to do the right thing and expedite processing my withdrawal request that I originally made on the 28th. And, there's no support phone number to you, unlike absolutely every other major poker site out there now. Please respond to my 3 issues listed above. If you cannot, please upgrade my email to a supervisor.
Thank you,
-----Original Message-----
From:
[email protected]
Sent: Fri, 03 Mar 2006 12:53:48 -0500
Subject: RE:Re: Customer Support Form Submission
Dear ,
In regards to your email I am sorry that this is an inconvenience for you and we
are aware that this is not your fault but please note that we did the up grade
to improve our site so that you will have a better experienced.We are deeply
sorry for any inconvenience this might have caused.Thank you for your patience
and understanding on this matter.
Please let us know if there is anything else we can assist you with.
Sincerely,
Tanya
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Now I want to get all my money out, and can't. This is sooooo frustrating!!! If they don't give me decent customer service, I don't know what's to keep me on their site. The games WERE great, but do you think they're going under or am I being paranoid???