[El Diablo]

Blarg,

"Further, the employees this type of thing is usually complained about to generally have zero authority to change a policy anyway, so getting on them about it is a complete waste of time that can only lead to multiple people getting tense and upset."

That is exactly why I wrote: "In this situation, asking for the manager is perfectly appropriate. In fact, I applaud the father here. He doesn't yell at the waiter or get an argument with a guy who is just doing his job. He asks for the person who has the authority to actually do something here."