Re: Restaurant refuses to sing happy bday to 6 yr old
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Blarg,
Even though you normally prove yourself to be smarter than I could ever hope to be, I can't wrap my head around your insistence that the father is partially to blame.
I think it's reasonable to assume that, if I ask a hostess or someone on the front-end of the chain of command if a certain service or product is provided and they say yes, then I'm not going to refuse to take their word at it and demand to speak to a supervisor - unless she appeared tentative or unsure of her answer. That would be a Super Nit thing to do and I'm pretty sure I would annoy everyone around me.
The fact is that the hostess situation is an outlier - if it wasn't we would all handle it differently - and blame on the father is misplaced, IMO.
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The father deserves blame for escalating the matter past both the waiter and the hostess. Two NO's should be enough. The guest should not be trying for best 3 out of 5 at that point.
One NO and one YES should be resolved by the hostess and the manager/owner privately, with the resolution conveyed to the guest by the hostess, along with her apology for misleading the guests. It should stop there. Taking it further is being a bully on the guest's part. Dealing with bullies is part of the hostess's job, so the manager/owner should not have to hear any more about it.
Buying the kid a nice birthday dessert is pretty doable for the restaurant, and should be considered. The hostess, if she's smart, should also consider buying it herself at the employee discount rate.
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I think it's reasonable to assume that, if I ask a hostess or someone on the front-end of the chain of command if a certain service or product is provided and they say yes, then I'm not going to refuse to take their word at it and demand to speak to a supervisor - unless she appeared tentative or unsure of her answer. That would be a Super Nit thing to do and I'm pretty sure I would annoy everyone around me.
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I didn't make this argument and it took me a few readings to even realize what you meant.
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