Re: Restaurant refuses to sing happy bday to 6 yr old
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Apologize for the hostess making a mistake?
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It is probably the hostess's mistake, but it is ultimately the owner's restaurant. She has the responsibility of making sure competent employees are hired. She gets credit (and money) when they succeed and it is completely reasonable and appropriate for her to apologize to customers on behalf of the restaurant when they screw up, even if it isn't her fault.
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