[El_Hombre_Grande]

Well, cross those guys off as a possibility. (sigh) Not that Reef couldn't have handled it better, but whoever they have over there in charge of customer service has a God Complex, and thus cannot have access to my money.

I know that "chargeback" is a word that generates hysterics. But his card was charged and they didn't credit his account. Regardless of his tone, it was a legitimate chargeback until they fixed their mistake. LOL at a company that F's up and then gets belligerent when called out. The proper response would have been "were sorry we f'd up sir, and failed to credit your account or answer your e-mail." Here's a credit for a [censored] little $10 freeroll, then smile, and then profit.

If they are too stupid/defensive/arrogant to realize this, who in the world would trust them with large sums of money?

Is this operation being run out of a twelve yr old's garage while his parents are at work? They need to be held to some level of competence and professionalism.