[mingorama]

I'm also a Diamond Member, and am appalled at how Harrah's has handled this to date. I agree that it's smart for you to give them a chance to "make it right", but don't shy away from making this a media nightmare for them if they don't. Harrahs and MGM are really battling each other for loyal rewards members, and you could really dent their reputation. The small stupid disclaimer (I've stayed at Harrah's properties easily 30-40 times in the last 3 years, and have used the safe and never seen the disclaimer myself) should not hold up if this is escalated. Count me in if you need support --- I'm willing to boycott Harrah's too on this one. If enough Diamond Members make a big stink about this, I'd sure hope someone in Mgmt will come to their senses and make this right.