Re: FTP CHECKS ARE NOT COMING ON TIME--WHY?
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Hate to say it but I just don't see how that can't be a lie. And I think that's what has frustrated us the most. When as a customer you have concerns and inquire about something, and the reply from support basically makes you sound like an impatient idiot, that's a problem. Completely unacceptable. We're not stupid. If you tell me my check went out two weeks ago, if it's not in my mailbox, I can tell you that it's not coming. The 15 day stuff is a load of garbage.
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no matter what the problem is (bots or delayed checks etc.)
please just don't lie to us. If it's going to take 4 months to get our money (exaggeration I know) just tell us that, that way we can "plan accordinily" and not go ZOMG MY MORTGAGE IS DUE I NEED THIS MONEY!
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As both Rikakazak and Nfuego20 put it, we don't want to hit the panic button. We can be patient people. We understand that these are not ideal times. But the lying and misleading information must stop.
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