[Ji99y]

[ QUOTE ]
Dear cowpig,

First we would like to apologize that you suffered what seems like a misfortune while playing at one of our tables. We make it our goal to provide our players with the highest level of satisfaction at our site. Unfortunately tho your fold was not due to a software glitch but your own inability to act in the alloted time. There are only 3 buttons to push and numerous tests were run in a controlled setting using monkeys and it was found that no longer than 15 seconds was needed for the complex decision of which of 3 buttons to push.

We see however that you are indeed a large rake contributor to our site and we would like to make it up to you as per your request and give you the equity of the hand in question. Upon reviewing the action and hole cards of the other player we also agree that this hand was definitely going to showdown in an all in situation. Player 'PutzRabbit33' was dealt the hole cards 8d8s giving him 87.77%(repeating of course) equity.


equity win tie pots won pots tied
Hand 0: 12.223% 12.22% 00.00% 1112887 0.00 { AdAh }
Hand 1: 87.777% 87.78% 00.00% 7991873 0.00 { 8d8s }

We have further deducted $763 dollars from your account and transfered it to player 'PutzRabbit33'. We appreciate your support of pokerstars and wish you continued success at the tables

Thank you,

Tyler
pokerstars support staff

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lol, if op really thinks they would refund his money, then they would have to also remove money sometimes. ahahha, sorry op, no chance.