[McMelchior]

[ QUOTE ]
PokerStars support is quite slow. Also, I don't really know if they will answer these questions.

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Yeah, I've several times (in my 5+ year long time a Stars player) had to wait more than 4 hours to get a reply from support.

I don't remember any instances of more than 5 hours wait, though.

EDIT: Oh yes, there was the time when I insisted I wanted a reply from Lee Jones personally. It took until next day.